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| Before contacting us please try searching the Tpad Knowledgebase, browsing our User Guides and looking at the topics in the Forum. Quite often support members in the Forum will have an answer to your problem.
If you do not find an answer in any of these, then send an email to our Tpad Customer Support Team |
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How to contact Tpad Customer Support |
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To contact customer support please Click here. Include all of the following information. |
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| Your 7 digit Tpad Number |
e.g. 1124139 |
| The Country / Area where you live |
e.g. USA / New York |
| The speed of your Internet |
e.g. 256KB ADSL |
| The Operating System of your PC |
e.g. Win XP |
| Whether you use in an office / home |
e.g. Home User |
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When you describe the problem can you use as much detail as you can |
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| What numbers you are trying to dial? |
e.g. 00921254123456 |
| What error messages you are getting? |
e.g. Unable to connect 408 |
| Other info? |
e.g. Loses connection after 30 secs |
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