Name of PBX
Feature
|
General Description of Feature |
Main Advantages for your business
with this Free Feature |
Auto-Attendant (IVR) |
Easy to setup automated menu system for your main phone system. Record you own greeting menu messages, forward calls offsite, music on hold, call transfer, scheduled responses etc... All done with just a click of a button (no skill / technical knowledge involved). |
Allows you to personalise your own IVR Phone Menu e.g. Press 1 for Sales, Press 2 for Support, Press 3 for Enquiry. Simply record the message and add to your PBX with just a click of a button. One of our most powerful features that can be utilised by any staff member. |
Normal Voicemail plus
Voicemail-to-your-Email |
Allows you to listen to your personal voicemails from either your Phone or Personal Email Address. Includes voicemail indicator and a number of custom settings via an easy to use IVR menu. |
If you are away from your phone then you can listen to your voicemails using your email address. It is a small .mp3 file that will play in your media player. You can also save and archive all your voicemails and store on your PC. |
Music-on-Hold |
Simply pick any .mp3 music file you want and add to any of the IVR Menus then Just drag and drop the file to the Call Management Software. These files will then be played whist the caller is waiting. |
This is great way to add support / sales advice as an .mp3 file and have it played to a caller while they are on hold. Play different .mp3’s depending on what menu is chosen...e.g. Support could play the top 5 solutions of problems |
Advanced Call Forwarding |
Staff can use their own Call Management Portal to set call forwarding to any internal extension or to any external phone / mobile number in the World. |
Never miss a call again with this feature. You could let your staff work from home or if they are on a business trip as all calls on their extension will follow them to the number they have set call forwarding to. |
Support for all future VoIP Devices
(IP/ATA/PC Phone/ WiFi Mobiles) |
Tpad allows you to use any type of VoIP Device (ATA / IP Phone / Softphone / WiFi Mobile) to make Free VoIP Calls to Worldwide destinations. You can use low cost hardware without sacrificing call quality, another cost benefit from Tpad. |
Tpad allows you to make FREE VoIP Calls to other Tpad Extensions anywhere around the World using any type of VoIP Device. Setup Tpad PBX in all your worldwide offices and benefit from UNLIMITED FREE CALLS - ALL DAY - ANY DAY -ANYWHERE with superb digital call quality. |
| Branch Office Support |
Purchase a Tpad PBX for all your offices worldwide and benefit from FREE VoIP Calls between branches on any VoIP Device. |
Imagine going to your boss and telling him that you can cut the costs of calls by 90% by just setting Tpad in every office. I think you have just found your way to another pay rise! |
Report Exporting (.csv / .pdf) |
Easy to use reporting tools, allows you to save call records in any format to be opened with Excel. |
Easy to use reporting tools, allows you to save call records in any format to be opened with Excel. |
| Custom Caller IDs |
Customise your inbound Caller ID / Name to any department |
Customise your inbound Caller ID / Name to any department. e.g. Sales, Accounts, Purchasing etc. |
| IVR Authentication |
Password Protect your Auto Attendant Menu |
Password Protect your Auto Attendant Menu such that only key members of staff have access. |
| Upload Voice Prompts |
Upload professional quality pre-recorded voice prompts to your IVR Menu |
Provide a professional communications introduction to your business. |
| Agent Call Recording |
Allows you to record any amount of calls at anytime of day. |
Ideal for those who bill time on the phone or need to have legal record of transaction.
Record abusive callers for future action.
|
| Extension Grouping |
Group staff into extensions based on skill / responsibility / access level etc… |
Direct your customers to where they can best be assisted. |
| On-the-Fly Recording |
Staff can record calls with just the touch of a button and reply back when needed. |
Great for capturing that key comment or list of actions. |
| Web Access to Recordings |
Simply view all your call recording in a Browser not need for complicated software. |
Easy playback |
| Call Back |
Call Back Option |
Call Back Option |
| DND (Do NOT Disturb) |
Do not Disturb Feature |
Do not Disturb Feature |
| Blacklist |
Put persistent callers who waste valuable business time on a blacklist & redirect to trained call handlers. |
Allows your business to deal with such callers selectively. |
| Speed dial functions |
Set common numbers to speed dial keys to save time on dialling international / long code numbers. |
Saves time when dialling frequent common numbers. |
| Web-based Control Panel |
User panel for employees -- allowing them to manage their personal configurations (such as listen to voicemail, click to call people back) from anywhere in the world.
Admin panel for administrators – remotely change / assign permissions for groups / zones / users. |
User panel for employees -- allowing them to manage their personal configurations (such as listen to voicemail, click to call people back) from anywhere in the world.
Admin panel for administrators – remotely change / assign permissions for groups / zones / users. |
| Follow Me |
Staff can receive calls no matter where their |
Staff can receive calls no matter where their |
| Routing by DIDs |
Your business may have several numbers for different offices / zones. With Tpad has the ability to route by DIDs, you can direct calls to a different call IVR menu based on the inbound number.
|
Your business may have several numbers for different offices / zones. With Tpad has the ability to route by DIDs, you can direct calls to a different call IVR menu based on the inbound number. |
| Ring-All (Blast Group) |
Tpad lets you create a group of extensions that will ring automatically when an incoming call appears, therefore the first person to pick up a phone will answer. |
This virtually eliminates callers from hearing a busy tone, as the call will be picked up by an operator who is not busy. This will maximise the efficiency of your business as the calls will be evenly distributed among staff. |
| Agents on Cell Phones |
Remote staff can take calls on mobiles or normal landlines at home and the caller will not be aware. |
Remote staff can take calls on mobiles or normal landlines at home and the caller will not be aware. |
| Agents Shared across Sites |
Allows you to assign calls to other sites if you capacity has been reached. |
Ensures caller is answered if all agents on the primary site are engaged. |
| Print Extensions |
Print lists of all your extensions, useful as another tool for looking for extensions in areas with no internet access. |
Print lists of all your extensions, useful as another tool for looking for extensions in areas with no internet access. |
| Powerful Reporting |
A full set of easy to use reporting tools which allows you to make simple yet effective reports. |
A full set of easy to use reporting tools which allows you to make simple yet effective reports. |
